Exchanges & Returns

If you are on this page, you have ordered the wrong-sized item, and/or you would like to return an item for an exchange or refund.

Please check below that your item is eligible for return, and then follow the process as shown. Only items returned according to this process will be accepted. Note that Personalised items cannot be returned.

Returns Timeline
Customers have 14 days to request a Return or Exchange, beginning the day after the order is received, and then 14 days within which to return any physical item(s) to us. Scenarios that fall outside this timeline mean you are not eligible to return your item. 

Item Eligibility
Your item must be in the same condition you received it in, which means unworn, unwashed and with any tags still in place (if fitted). Please ensure your return packaging protects the item(s) from potential water damage in transit.

Exchange Requests
If your request is for the same item in a different size, please make use of our Sizing Guide to ensure any replacement is the correct fit. If possible, we recommend measuring an existing garment of the same type that you are confident will be a good fit for the recipient.

Please note that we can only allow one exchange request per item, so it is very important that you check your sizing and order correctly for your replacement. If a second request is made to exchange the same item, you will most likely be issued a refund instead (minus postage costs), and you will need to place a fresh order via the main website.

Important - Use a Tracked Delivery
You are responsible for the cost of the return. Please use a recorded or trackable service to return your item(s) because we cannot be responsible for any items not received. We'd suggest Royal Mail, who offer several tracked options for returning your item(s). Please note that booking your postage online is usually more cost-effective.

Royal Mail also offers the option to collect items from your home without additional charge, and they will even bring a pre-printed postage label if you request it at the time of booking. Just pop the label on when they arrive at the door, and you're good to go!

Once the returned items are received and checked, we will let you know straight away and process your exchange or refund. Refunds are for the cost of the item only and will not include the outgoing postage costs.

Return Address - Please send eligible item(s) to:
Vanwear UK Returns
60 Oxfield Park Dr.
Old Stratford
MK19 6DP.

Finally, it's always helpful if you can email us and confirm the day you dispatch the package because we know to look out for it!

See our full Returns Policy here for additional information.